Frequently Asked Questions
With over a decade of experience restoring photos and documents, Flashback Photo Co is here to answer your questions and bring your memories back to life.
1. General Questions
Most restorations take 2-3 business days. Complex projects may take a little longer, and we’re happy to discuss timelines for urgent requests.
At Flashback Photo Co., we specialise in digital restoration, which involves creating high-quality digital versions of your photos or documents and repairing them digitally. This means your original physical item remains untouched.
If you need restoration of the physical artefact itself, we recommend seeking the services of a qualified paper conservator. Paper conservators are trained professionals who specialise in repairing and preserving original physical items such as photographs, artwork, and historical documents.
For more information on finding a paper conservator, consider reaching out to:
• Local museums or archives for recommendations.
• Professional organisations like the Australian Institute for the Conservation of Cultural Material (AICCM).
We’re happy to assist with your digital restoration needs and help preserve your memories in a modern, shareable format!
Absolutely! We restore historical documents, certificates, letters, and other paper-based items with the same care and precision.
We can restore a wide range of photos, including black-and-white, sepia-toned, and colour photos. We specialise in fixing fading, tears, water damage, stains, and more.
2. Photo Restoration Process
Yes, we can handle severe damage, including tears, missing pieces, and heavy discolouration. For highly complex cases, we’ll advise on what’s possible during the consultation.
Never! We only work on high-resolution digital copies of your photo. Your original remains intact and safe.
Yes, you can send digital copies through our website or email. For physical photos, we’ll provide instructions on safe packaging and shipping.
Getting started is easy! Visit our Contact Page, fill out the form, and upload your photo. Alternatively, you can email or call us to discuss your project.
3. Pricing and Payments
We accept payments via bank transfer, credit/debit cards and PayPal.
Yes, we offer discounts for bulk orders. Let us know how many photos you’d like restored, and we’ll provide a tailored quote.
Pricing varies depending on the level of restoration needed. Most projects start at $60, but we provide a free, no-obligation quote for every job.
4. Delivery Options
5. Technical Questions
Yes! Use a scanner set to at least 300 DPI (dots per inch) for good results. If you’re unsure, we’re happy to advise on the best scanning practices.
We accept most common formats, including JPEG, PNG, TIFF, and PDF. For high-quality results, we recommend uncompressed files like TIFF or high-resolution scans.
6. Satisfaction Guarantee
Yes, we guarantee high-quality results. Our years of experience and satisfied customers ensure that your treasured memories are in good hands.
We’re committed to your satisfaction! If you’re not happy with the restoration, we’ll work with you to make adjustments until it meets your expectations.
7. Additional Services
Yes, we use advanced techniques to upscale and enhance small photos for printing or digital use.
Yes, we specialise in adding realistic colour to black-and-white photos, creating a vivid and lifelike transformation.
Need More Information?
If you have a question not listed here, feel free to contact us. We’re happy to help!