Do you restore physical photos or documents?
We specialise in digital restoration. You’ll need to provide a high-resolution scan of your image. We can guide you on the best scanning practices or recommend local scanning services.
Are your prices in AUD?
Yes, all our prices are listed in Australian Dollars (AUD). If you’re outside Australia, contact us for international payment and delivery options.
What if my photo is severely damaged?
No photo is too damaged for us to assess. Our Elite Restoration tier is designed for extremely degraded images, using advanced techniques to recover lost details and create photo-realistic results.
How will I receive my restored photo?
You’ll receive a high-resolution digital file via email or download link. If you opt for printing, we’ll dispatch your prints within 5 business days after the restoration is approved.
How long does the restoration process take?
Most projects are completed within 2–4 business days, depending on the complexity. For more extensive restorations, we’ll provide an estimated timeline during the quote process.
What if I need more changes after the included proofing rounds?
Additional proofing rounds can be arranged for a small fee. This ensures you’re fully satisfied with the final result.
Can I get a discount for multiple photos?
Yes! We offer discounts for projects involving multiple images. Let us know your requirements, and we’ll provide a customised quote.
What is included in the restoration price?
The price includes the restoration work, one or more proofing rounds (depending on the tier), and a high-resolution digital file ready for printing or sharing. Printing services are available for an additional fee.
How do I know which pricing tier my project falls into?
Each pricing tier is designed for specific levels of restoration, from light touch-ups to intensive reconstructions. Check the examples provided under each tier to find the best match for your project. If you’re unsure, contact us for a free assessment and quote.
What’s a proofing round?
A proofing round is your opportunity to review the restored image and request any adjustments before the final version is delivered. During this step, we’ll email you a preview of the restoration. You can provide feedback to ensure the result aligns with your expectations. The number of proofing rounds included depends on your selected pricing [...]
What if my photo is severely damaged?
If you’re unsure about the severity of damage, send us the photo for a free assessment. Our team will recommend the best approach and provide a detailed quote.
How long does the process take?
Most projects are completed in 2–3 business days. Elite restorations or complex projects may take longer, but we’ll keep you updated.
Can you restore physical photos?
We specialise in digital restoration. You’ll need to scan the physical photo first, and we’ll guide you on the best way to do this.
What if I want changes to the proof?
No problem! Proofing rounds are included for every tier. If you’ve chosen the Essential tier, one round is included. Higher tiers offer unlimited adjustments.
How do I get started?
Simply send us a photo via SMS or email for a free assessment. We’ll recommend a restoration tier and guide you through the process.
Can you enlarge small photos without losing quality?
Yes, we use advanced techniques to upscale and enhance small photos for printing or digital use.
Do you offer colourisation of black-and-white photos?
Yes, we specialise in adding realistic colour to black-and-white photos, creating a vivid and lifelike transformation.
Is there a guarantee for your work?
Yes, we guarantee high-quality results. Our years of experience and satisfied customers ensure that your treasured memories are in good hands.
What if I’m not happy with the results?
We’re committed to your satisfaction! If you’re not happy with the restoration, we’ll work with you to make adjustments until it meets your expectations.
Can I scan my photos at home?
Yes! Use a scanner set to at least 300 DPI (dots per inch) for good results. If you’re unsure, we’re happy to advise on the best scanning practices.