What file formats do you accept?
We accept most common formats, including JPEG, PNG, TIFF, and PDF. For high-quality results, we recommend uncompressed files like TIFF or high-resolution scans.
Do you ship internationally?
Yes, we work with clients worldwide. Restored digital files are delivered instantly, while physical items are shipped with care.
How will I receive my restored photos?
Restored photos are delivered as high-resolution digital files via email or cloud storage. Physical prints or albums can also be arranged upon request.
What payment methods do you accept?
We accept payments via bank transfer, credit/debit cards and PayPal.
Do you offer discounts for multiple photos?
Yes, we offer discounts for bulk orders. Let us know how many photos you’d like restored, and we’ll provide a tailored quote.
How much does photo restoration cost?
Pricing varies depending on the level of restoration needed. Most projects start at $60, but we provide a free, no-obligation quote for every job.
Can you restore severely damaged photos?
Yes, we can handle severe damage, including tears, missing pieces, and heavy discolouration. For highly complex cases, we’ll advise on what’s possible during the consultation.
Will my original photo be damaged?
Never! We only work on high-resolution digital copies of your photo. Your original remains intact and safe.
Can I send my photos digitally?
Yes, you can send digital copies through our website or email. For physical photos, we’ll provide instructions on safe packaging and shipping.
How do I get started?
Getting started is easy! Visit our Contact Page, fill out the form, and upload your photo. Alternatively, you can email or call us to discuss your project.
How long does the restoration process take?
Most restorations take 2-3 business days. Complex projects may take a little longer, and we’re happy to discuss timelines for urgent requests.
Can you restore the original, physical photos or documents?
At Flashback Photo Co., we specialise in digital restoration, which involves creating high-quality digital versions of your photos or documents and repairing them digitally. This means your original physical item remains untouched. If you need restoration of the physical artefact itself, we recommend seeking the services of a qualified paper conservator. Paper conservators are trained [...]
Can you restore documents as well as photos?
Absolutely! We restore historical documents, certificates, letters, and other paper-based items with the same care and precision.
What types of photos can you restore?
We can restore a wide range of photos, including black-and-white, sepia-toned, and colour photos. We specialise in fixing fading, tears, water damage, stains, and more.
How long does restoration take?
Turnaround times vary, but most projects are completed within 2-4 business days.
What if I don’t have a scanner?
No problem! A clear photo of the image taken with your phone will work fine for an initial assessment.
How do I get a quote?
Simply upload a photo using the form, or send us a snapshot via SMS. We’ll respond with a free, no-obligation quote.